Frequently Asked Questions
Everything you need to know about shopping with Lapstone & Hammer.
How long will it take for my order to ship?
Most orders are processed and shipped within 1-3 business days. During high-volume release periods or sales, processing may take up to 5-7 business days.
What is your return policy for footwear and apparel?
We accept returns on unworn, unwashed merchandise with original tags attached within 14 days of delivery. Please note that all 'Launch' products and items marked as 'Final Sale' are not eligible for return or exchange.
Do you ship internationally?
Yes, we ship to most countries worldwide via DHL Express. International customers are responsible for all customs duties, taxes, and fees incurred during the import process.
How do I participate in a sneaker raffle?
Raffles for limited-edition releases are typically hosted on our website or mobile app. Follow our social media channels and subscribe to our newsletter for specific entry instructions and deadlines.
Are all the products on your website authentic?
Absolutely. Lapstone & Hammer is an authorized retailer for every brand we carry. All products are 100% authentic and sourced directly from the manufacturers.
Can I cancel or modify my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are generally unable to make changes or cancellations. Please double-check your shipping address and size selection before completing your purchase.